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FAQ-About Medic Buddy:
How does it work?
If you need a mobile urgent care visit, simply request an appointment through the Medic Buddy app, Medic Buddy Website, or call us at (505) 738-4100 to speak with a Medic Buddy expert. The expert will ask you questions to make sure your condition is appropriate for a mobile urgent care visit. If the answer is yes, they will provide you with an appointment range and two of our Medic Buddy team members will be sent to your location. Once they arrive, they will obtain a medical history and brief exam, perform procedures as necessary, and will initiate a video conference with one of our board-certified providers. The provider will perform a detailed exam using our state-of-the-art technology, determine the appropriate treatment, and treat your illness or injury all from the comfort of your home, workplace, or any other location.
What is telemedicine?
Telemedicine allows our health care professionals to evaluate, diagnose and treat you or your loved one in a location separate from the provider. You may have heard it referred to as “telehealth” or “e-health”. Medic Buddy uses state-of-the-art telemedicine technology and hands-on diagnostic equipment to accurately diagnose and treat a variety of illnesses and injuries. Speak directly with a provider via teleconference to discuss your symptoms and come up with a treatment plan to be carried out by your Medic Buddies. It’s the 21st century “house call”!
Who will be taking care of me?
The Medic Buddy healthcare professionals that will be dispatched to your location are a combination of Registered Nurses, Paramedics, EMTs, and Medical Assistants. All of our “Medic Buddies” are highly trained and qualified to perform diagnostic testing and treatment. Our Medic Buddy providers are all experienced board-certified Physicians, Nurse Practitioners, and Physician Assistants.
What if I need more care?
Medic Buddy can provide a variety of testing and treatment on-the-go, but sometimes you may need more. We have partnered with Duke City Urgent Care to provide additional services. If your provider determines that you need x-rays, ultrasound, certain medications, or more advanced treatment we may have you continue your appointment at one of Duke City Urgent Care’s convenient locations. If your provider determines that you require emergent care, the Medic Buddy team will contact 911 emergency services, provide stabilizing treatment as needed, and stay with you until EMS arrives.
FAQ-Scheduling a Visit:
How do I schedule a visit?
- Complete your patient registration on our website or mobile app. Request a visit time and location for your mobile visit.
- One of our healthcare professionals will contact you to discuss your symptoms further, confirm your registration, and obtain a credit card number for your co-pay.
- Our experienced Medic Buddies will be dispatched to your confirmed location and time and will have you feeling better in no time!
What areas does Medic Buddy serve?
We currently provide service to the greater Albuquerque area, Los Lunas/Belen, Rio Rancho, and the East Mountains. You can be seen by scheduling a mobile appointment Monday through Friday, 9:00 a.m. – 6:00 p.m. and Saturday, 10:00 a.m. – 5:00 p.m.
Can I cancel a visit request?
Yes, but we would prefer 2 hours’ notice.
Can I reschedule my visit?
Yes, but please let us know right away if you will not be available for your appointment and need to reschedule. We would prefer 2 hours’ notice if possible. Medic Buddy will wait up to 10 minutes at your confirmed location before considering the visit to be a no-show/ cancellation.
Can more than one person be seen per visit?
Absolutely! We will need to register each patient individually and collect the co-pay for each patient.
Do I still need a primary care provider?
Medic Buddy does not replace your primary care provider. Nevertheless, we understand that it can often be difficult to see your primary provider right away. That’s where we can help by providing fast, friendly, and high-quality mobile healthcare. We recommend that you follow-up with your primary provider as soon as possible if you are not feeling better.
Do you treat children?
Yes! In most cases, Medic Buddy can treat your child of 4 years and older in the comfort of your own home for a variety of non-life-threatening injuries and illnesses. This includes sprains/ strains, burns, cuts/lacerations, abrasions/contusions, rashes, flu, cough/ cold, fever, sore throat, ear aches, pink eye, and seasonal allergies. If our provider feels that your child needs more advanced care, we can easily have you continue your visit with one of the providers at the nearest Duke City Urgent Care location.
How do I get a prescription after my visit?
Our provider will electronically send your prescription to the pharmacy location of your choice. There are also several pharmacies in Albuquerque that offer same-day and next-day prescription delivery.
Do you carry or prescribe painkillers?
We have several medications and treatments to help treat aches and pains. However, for the safety of our healthcare professionals and patients, we do not carry any controlled medications. We also do not prescribe or refill any medications for chronic pain or anxiety conditions. Please try to schedule an appointment with your primary care provider for these conditions.
How do I pay for a visit?
If you area covered by one of our contracted insurance payors, we will collect an urgent care co-payment for our services. You can pay with a credit card, Health Savings Account or Flexible Spending Account. For the safety of our healthcare professionals, we DO NOT collect cash payments.
Do you accept insurance?
Medic Buddy currently accepts the following insurance plans*:
- Blue Cross/ Blue Shield
- United Health Care (UHC)
- Medicare (outside of Bernalillo County only)
- Medicare Advantage (outside of
- Bernalillo County only)
- New Mexico Health Connections
- True Health New Mexico
- Western Skies
*Note that this visits will appear as billed through Duke City Urgent Care on your insurance statement.
How much are self-pay services?
We offer a flat rate of $200 per visit. This rate covers an evaluation and treatment. This amount excludes any third party charges. The self-pay option is available for the following patients:
- No insurance
- High Deductible Health Plans
Initial payments are due at the time of registration. Please be aware that we will not be able to file a claim for the Out-of-Network patients who elect to choose the self-pay option. You will have to file a claim directly with your health insurance for reimbursement.
FAQ- Privacy and Security:
How do I know if the people at the door are really Medic Buddy?
Your Medic Buddy team will arrive in a Medic Buddy branded vehicle, wearing Medic Buddy shirts, and will have their ID badge prominently displayed. If you don’t see a badge, please ask to see our credentials!
I’m a little nervous about having strangers in my location. How do I know I’m safe?
We understand your reluctance and want to assure you that the safety of our Medic Buddy patients and providers is a top priority. All of our Medic Buddy healthcare professionals have undergone background checks, criminal history reports, verification of professional credentials, and drug/alcohol testing. We would love to have the opportunity to demonstrate our commitment to providing fast, friendly, quality and safe care to you and your family!
Is my information private and secure?
Medical records are stored in a cloud-based electronic medical record called Practice Velocity. This is an encrypted, cloud-based, and secure patient record system. We maintain HIPPA compliant communications in order to protect your valuable information. We also ensure that no protected health information is stored locally on computers or mobile devices. All photo images obtained during your visit will be erased upon visit completion.
Can I access my medical records?
Yes! You can request your medical records at any Duke City Urgent Care location. Please be aware that you must show photo id and have a signed release of information form at the time of request. Medic Buddy can also fax or email your records to you or your PCP if you’d prefer. Simply sign our electronic records release and tell us where to send them.